POLICIES
PAYMENTS
We accept Visa, MasterCard, Amex, and Discover payments and require a credit card on file prior to reserving appointments. We also accept cash, but no personal checks. In addition, we honor Apple Pay as well as Tap-and-Go Credit Card payments. An automatic $5 Eco/CSS Fee will be added to each service ticket to aid in helping our environment stay green and sustainable by recycling over 95 percent of our salon waste in addition to all PPE for your salon visit.
GRATUITIES
Tips are greatly appreciated and are not included in service prices. Unfortunately, tips cannot be added to your credit card when paying for your services. For your convenience, there is a good, old fashioned ATM next door. Alternatively, our BOSS stylists also accept Zelle and Venmo and will have their account handles handy. We’re pretty tech-savvy.
CANCELLATION POLICY
BOSS HAIR GROUP adheres to a strict 24 hour cancellation policy. If you are canceling or rescheduling your appointment with less than 24 hours notice, you will be charged 50% of the service price. Any client who fails to call or show for their scheduled appointment will be charged 100% of the service price. We’re holding the time for you, and time is money, darling!
SERVICE DEPOSITS
All Classic Keratin Smoothing Treatments, Hair Extensions and Hair Replacement Services require a non-refundable 50% deposit at time of booking in order to reserve appointment. Unlike our standard 24 hour cancellation policy, we ask for a 48 hour notice of cancellation because of the amount of time that is needed to accommodate these services. If you cancel or no-show for your appointment, you will forfeit and lose your entire deposit.
BOSS ETIQUETTE
We ask that you arrive on time for your appointment or at least 5-10 minutes early to account for insane traffic or navigationally challenged Uber drivers. If you should arrive later than 15 minutes, we may ask you to reschedule to not take away time from the next client’s appointment. As a courtesy to other guests receiving services, please turn your cell phone to silent mode and refrain from any loud or disruptive speaker conversations or video playback. If you need to make or take a call, please use the waiting area and maintain a quiet level of conversation (AKA use your indoor voice) prior to or after your service. Texting is totally cool, as long as the volume is off.
SERVICE EXPECTATIONS
If for any reason, you are not 100% feelin’ yourself after your service, please contact us directly within two weeks to make it right. We want you to love your hair and brag to all your friends how you go to the best salon in the city. We understand that sometimes people communicate in different ways and we do our best to ensure a 5-star BOSS experience. Remember, we are professionals and don’t take things personally.
PRODUCT PURCHASES + RETURNS
We guarantee that you will love the awesome hair products we have specifically selected for your hair needs; however, we understand that sometimes they may not be the right fit [gasp]. You can exchange your unused hair product for another, but unfortunately we do not offer refunds. Any and all hair extensions and hair replacement systems are final sale and cannot be returned or exchanged once purchased or applied. Any clip-in hair extensions must be paid in full upon ordering.