Info
PAYMENTS
We accept Visa, MasterCard, Amex, and Discover payments and require a credit card on file prior to reserving appointments. We also accept cash, but no personal checks. In addition, we honor Apple Pay as well as Tap-and-Go Credit Card payments. An automatic $5 Green Circle Salon Fee will be added to each service ticket to aid in helping our environment stay green and sustainable by recycling over 95 percent of our salon waste during your salon visit.
GRATUITIES
Tips are greatly appreciated and are not included in service prices. Although we cannot process gratuities with your credit card on file, we offer a convenient “Tippy” free-standing terminal where you can tip your providers with a separate credit card transaction. Did we also mention that we accept cash?
CANCELLATION POLICY
BOSS HAIR GROUP adheres to a strict 24 hour cancellation policy. Out of respect for our stylists’ time, If you are canceling or rescheduling your haircut or color appointment with less than 24 hours notice, you will be charged 50% of the service price. Any client who fails to call or show for their scheduled appointment will be charged 100% of the service price. Please understand that we charge these fees because we are unable to service another paying client in the time that you had personally reserved. We do not accept voice mail cancellations. Only email or text cancellation correspondences will be honored. Please see below for Keratin, Hair Replacement and Hair Extension cancellations.
SERVICE DEPOSITS
All Classic Keratin Smoothing Treatments, Hair Extensions and Hair Replacement Services require a non-refundable 50% deposit at time of booking in order to reserve appointment. Unlike our standard 24 hour cancellation policy, we ask for a 48 hour notice of cancellation because of the amount of time that is needed to accommodate these services. If you cancel or no-show for your appointment, you will forfeit and lose your entire deposit.
BOSS ETIQUETTE
We ask that you arrive on time for your appointment or at least 5-10 minutes early to account for Chicago traffic or navigationally challenged Uber drivers. If you should arrive later than 15 minutes, we may ask you to reschedule to not take away time from the next client’s appointment. As a courtesy to other guests receiving services, please turn your cell phone to silent mode and refrain from any loud or disruptive speaker conversations or video playback. Remember to bring your earbuds with you If you need to make or take a call. Politely use the waiting area and maintain a quiet level of conversation (AKA use your indoor voice) prior to or after your service. Texting is okay, as long as the volume is off.
SERVICE EXPECTATIONS
If for any reason, you are not 100% feelin’ yourself after your service, please contact us directly within two weeks to make it right. We want you to love your hair and brag to all your friends how you go to the best salon in the city. We understand that sometimes people communicate in different ways and we do our best to ensure a 5-star BOSS experience. Remember, we are professionals and don’t take things personally.
PRODUCT PURCHASES + RETURNS
We guarantee that you will love the awesome hair products we have specifically selected for your hair needs; however, we understand that sometimes they may not be the right fit. You can exchange your unused hair product for another, but unfortunately we do not offer refunds. Any and all hair extensions and hair replacement systems are final sale and cannot be returned or exchanged once purchased or applied. Any clip-in hair extensions must be paid in full upon ordering.
If you have any questions, please feel free to contact us.
This Privacy
Policy describes how Boss Hair Group collects, uses, and shares information
from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII).
Please read this Privacy Policy carefully to understand how we handle your
information. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information
When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your personal data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. Reply STOP or UNSUBSCRIBE to opt out.
Automatically Collected Information
We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies
We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services
We may use your information to provide you with our salon services and to respond to your inquiries.
Communication
We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement
We may use your information to analyze and improve our website's functionality, content, and user experience.
3. Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. However, we may share your information in the following circumstances:
Business Operations
We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements
We may disclose your information when required by law or to comply with legal processes.
Sale or Merger
In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company. Your data will continue to be protected in accordance with this Privacy Policy.
4. Your Choices and Rights
You have the following rights regarding your information:
Access
You can request access to the personal information we hold about you.
Rectification
You can request corrections to inaccuracies in your personal information.
Deletion
You can request the deletion of your personal information, subject to legal obligations.
Data Portability
You can request a copy of your personal information in a structured, machine-readable format.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:
Boss Hair Group Inc.
312-374-1345
contact@bosshairgroup.com
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
